The Playtime team has been working hard during our temporary closure to prepare for your return. Now we are ready to Play Safe. As we begin to welcome you back to Playtime Bowl & Entertainment, we wanted to share with you the things we’re doing to keep our teams, our guests and our community safe. Playtime has been consulting with local health experts, the International Association of Amusement Parks and Attractions and other operators who have already opened entertainment venues to determine the best practices for staying safe. While carefully following all of the recommendations of Health Canada and Toronto Public Health, here are the additional measures we are taking to ensure your health and safety in our centre.
Bowling lanes have been configured to support physical distancing. All bowling balls, shoes and seating areas will be sanitized between each use. Upon request, we will provide guests with additional sanitation supplies should they wish to sanitize their equipment even further.
Our arcade has been reconfigured to support physical distancing, while still maximizing the number and quality of games. Gloves and sanitizer will be available for guests upon request. We have also reconfigured our redemption prize counter so that our guests can maintain appropriate distance when selecting their prizes.
We have reduced the capacity in the laser tag arena in order to make sure that all players are able to maintain appropriate separation at all times. Our laser tag arena will also have referees monitoring appropriate physical distancing of all players during game play. All vests and phasers will be sanitized by a Playtime team member after each use.
FOOD AND BEVERAGE
Our food service area and bar will be reconfigured to maintain physical distancing. All tables and countertops will be sanitized and cleaned after each use and at multiples points throughout the day. Food and beverage menus have been simplified to better allow us to service all of our guests without sacrificing quality. All Playtime food and beverage team members will be required to wear gloves.
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Face coverings required upon entry. Face coverings are required upon entry of the centre and must remain on unless temporarily eating or drinking.
Hand Sanitization. We have updated our staff training on proper hand washing and hand sanitizing procedures. All of our staff are required to wash their hands at least two times per hour. We are also encouraging all of our guests to sanitize their hands upon entry. We have multiple hand sanitizer stations set-up throughout the facility to be used as needed.
Enhanced Cleaning and Sanitation Procedures. We have dedicated team members working to clean surfaces throughout the centre all day long. Our Playtime sanitation team will be cleaning all of our bowling calls, bowling shoes, laser tag vests, laser tag phasers, arcade games, couches, chairs, table tops and other high touch and use surfaces. Each of these touch points will be cleaned after each use and consistently throughout the day. We have an additional deep cleaning scheduled for every evening after we close to ensure all surfaces are thoroughly sanitized again before opening the next day.
Encouraging Guests to Play Safe. We are asking all guests to stay home if they are feeling unwell or have had any flu like symptoms in the past 72 hours. We encourage all guests to wash their hands and/or use our hand sanitizer stations located throughout the the centre. We have set up signs to remind guests to stay 2m/6ft apart at all times.
Supporting Team Members Health. All Playtime team members will undergo a health screening before coming to work each day. All team members will wear face coverings throughout the course of the their shift.
Contactless Payment. We have multiple contactless payment options available at our front desk, in our arcade and at our restaurant and bar. Guests can tap and pay to purchase bowling, laser tag, arcade games and food and beverages.
Additional Safety Measures for Guests. Guest health and safety is our top priority. We will have gloves available for guests to use wear should they feel more comfortable doing so. Please follow the signage posted throughout our centre and give our team members and your neighbors some space while playing our attractions or standing in line for service.
We are beyond excited to re-open and to see everyone again
Please reach out to us if you have any questions about the Playtime, Play Safe procedures.